Let’s face it. We all screw up from time to time. Plenty of professionals still seem to not mastered sending business emails. Which is quite strange, isn’t it? We send and receive so many messages each day and tend to make silly mistakes we really don’t have to make.
By adding some changes to your business email etiquette you will look way more professional. Master your skills with this simple top-tips I use on a daily basis (and really – they work!).
1. The hamburger method
One of my favorites: start your email with a personal note and end your email with something nice and personal too. It’s worth the effort checking someone’s Instagram sometimes, as long as you’re not getting creepy. Like: “I saw on Instagram you were in Bali, awesome!” and not: “I saw on Instagram the other day you were wearing those pink flip-flops. Do you really have a shoe size 9?!?”
2. Sorry not sorry
Often apologise assuming people would appreciate it, but in most cases it doesn’t work like that. You don’t have to overdo your sorry’s because your email is delayed. By doing this, you tend to make yourself look unnecessary smaller in comparison to the other person.
3. Words you could avoid
Please remember: there are some words you might want to avoid in your emails. Please avoid peppering your prose with too many ‘I’s’ and ‘me’s’. Also: be careful with the world ‘but’, it sounds pretty negative and maybe that’s not what you want.
4. Gmail’s 30 seconds
Classic: you forgot the attachment (trust me, we’ve all been there!). That’s why I love Gmail’s 30 seconds delay. This feature gives you the option to click ‘undo’ after sending an email with a delay time up to 30 seconds.
5. The perfect way to end an email
Writing the body of an email is pretty easy. It’s the signing off which is the hard part. For me, it works if I sum up the next steps first. By doing this, the other person knows exactly what he or she has to do or know. Choose the right words to end the email. Like kindest regards, best or looking forward for example.
Before you send your email, please check
1 Did you spell the name right?
For obvious reasons.
2 Did you not forget your attachment?
Gmail’s 30 seconds delay to the rescue!
3. Tone of voice okay?
Something good to check and double check. You don’t want to be too casual or too pretentious.
Would you like to read more about business advice? Check: work smarter, not harder.